Refund Policy

Payment Provider

LINÉPOQUE digital subscriptions, LMS products, and student seat add-ons may be processed by Paddle, our Merchant of Record. Paddle handles payment processing, applicable taxes, billing support, subscription cancellation support, and refund requests for purchases made through Paddle checkout. Feedback marketplace credits, class bookings, and instructor or studio session packages may be processed by PayPal. PayPal checkout does not make PayPal the class, feedback, or education provider.

Feedback Credits

• Feedback credits are prepaid access units for instructor feedback requests, not cash or a withdrawable stored-value balance.
• Credits are generally non-refundable once purchased unless mandatory law, payment-provider rules, or a LINÉPOQUE-approved support review requires otherwise.
• If a credit is deducted but the feedback request cannot be created, is declined before instructor review begins, or fails because of a platform-side error, LINÉPOQUE may restore the credit to the account instead of issuing a cash refund.
• Feedback credits do not expire. They remain available in the account indefinitely unless the account is closed, fraud or abuse is detected, the service is discontinued, or applicable law requires a different treatment.

Student Seat Add-Ons

• Student seat add-ons are recurring Paddle subscriptions billed per seat per month according to the plan and quantity selected at checkout.
• Cancelling or reducing a seat add-on prevents future renewal or reduces future billing according to Paddle rules; it does not automatically refund prior billing periods.
• If a seat add-on is refunded or cancelled, LINÉPOQUE may remove or limit the related additional student capacity while retaining records required for billing, safety, certification, audit, fraud prevention, dispute handling, or legal compliance.

Class Bookings And Session Packages

• A paid class booking is confirmed only after payment succeeds and LINÉPOQUE issues a booking confirmation.
• If an instructor or studio cancels a class slot, LINÉPOQUE may help route a refund, reschedule, or pass-credit remedy according to the applicable booking policy and payment-provider rules.
• Late cancellation, no-show, late arrival, package expiry, partial use, and transferability are governed by the booking terms shown before checkout and any mandatory consumer-law rights.
• Session packages are scoped to the listed instructor or studio unless the package page states otherwise.

Refund Window

• Refund requests must be submitted through Paddle within 14 days of the transaction date.
• If applicable consumer law provides a mandatory withdrawal or refund right, that right applies.
• If Paddle approves a refund, access to the relevant LINÉPOQUE product or subscription will cease.

How To Request A Refund

To request a refund, use the support or manage subscription link in your Paddle receipt, use the billing support link inside your LINÉPOQUE account where available, or visit paddle.net and select the refund support option.

Subscription Cancellation

• You may cancel a subscription at any time to prevent future billing.
• Cancellation takes effect at the end of the current billing period unless Paddle or applicable law requires otherwise.
• Cancellation does not automatically create a refund for a previous transaction; refund requests must follow the 14-day refund request window above.